Shipping
All orders are processed within 3 to 5 business days after receiving your order confirmation email, with the exception of art which ships within 7-10 days. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at our Midway, Utah store location during regular business hours. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 am - 6 pm Monday through Saturday. Please have your order confirmation email with you when you come.
International Shipping
Unfortunately, we do not offer international shipping at this time
Returns and Exchanges
In the event that you need to return or exchange a product you have purchased on our website, we offer a 14-day return policy after receiving your item with the exception of sale or clearance items and items listed below.** All sale items are deemed final sale and are not returnable or exchangeable.
For in store purchases, we offer exchanges or store credit for FULL PRICED items returned within 14 days.
To initiate a return or exchange, please use our Return Portal . To qualify for a return or exchange, please ensure that the item remains in its original packaging, unused, unworn, and with all tags intact. If Returns Coverage is purchased at the time of checkout return shipping is covered. Otherwise, return shipping will be deducted from the store credit/exchange amount.
*Please note that return shipping costs are responsibility of the customer. However, in cases where the item is defective or due to our error, we will cover the return shipping expenses or send out a replacement.
**Please note that certain items cannot be returned and are deemed final sale. Including all items purchased at special events including Midway Swiss Days, sale items, perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), original art and personal care goods (e.g., beauty products, lotions, lip balms, etc.). Additionally, returns for gift cards are not accepted.
For any questions regarding returns, feel free to reach out to us at orders@havenhausco.com.