Haven Haus Co. Privacy Policy

Last updated: Aug 22, 2025

At Haven Haus Co. (“we,” “our,” “us”), protecting your privacy and earning your trust is at the heart of how we do business. This Privacy Policy explains how we collect, use, and share your personal information when you visit havenhausco.com (the “Site”), shop with us, or otherwise engage with our services (collectively, the “Services”).

By using our Services, you agree to the practices described here. If you do not agree, please discontinue use of the Services.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices, legal requirements, or business needs. When we make updates, we’ll revise the “Last updated” date above and post the updated version on this page.

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What We Collect

The information we collect depends on how you interact with us. “Personal information” means details that identify you or relate to you as an individual.

Information You Provide

• Contact details: name, address, phone number, email

• Order information: billing and shipping address, payment confirmation, phone, email

• Account information: username, password, security details

• Shopping activity: items viewed, added to cart, wishlists

• Customer support: any details you share when contacting us

Information Collected Automatically

Like most websites, we use cookies and similar technologies to understand how you browse, shop, and interact with our Site. This may include:

• Device and browser type

• IP address and network details

• Pages visited, time on site, clicks, and interactions

You can manage or block cookies in your browser settings, though some parts of the Site may not work properly if cookies are disabled.

Information from Third Parties

We may also receive information about you from trusted third parties, such as:

• Shopify, which powers our store platform

• Payment processors, to securely process your purchases

• Marketing and advertising partners, who help us share relevant offers

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How We Use Your Information

We use personal information to:

• Process your orders and deliver products

• Provide customer support and manage your account

• Personalize your shopping experience and improve our Site

• Send marketing updates (you may unsubscribe anytime)

• Protect against fraud and maintain site security

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Shopify Network Intelligence & Enhanced Services

Our store runs on Shopify, and we’ve chosen to enable a feature called Shopify Network Intelligence. This allows Shopify to use aggregated, de-identified data across Shopify-powered stores to provide Enhanced Services such as:

• Smarter product search and discovery

• Personalized recommendations

• Improved marketing performance and ad targeting

Your personal information is never shared with other merchants in a way that identifies you.

Your Choices:

At Haven Haus, your trust means everything. We believe privacy should feel simple, so we’ve made it easy for you to see your options and stay in control of how your information is used.  

If you prefer not to have your data used for personalized ads across the Shopify network, you can let us know below. This form is provided directly by Shopify to ensure your preferences are honored everywhere in their system.

• United States customers: You may opt out of having your data used for targeted advertising at any time via our Your Privacy Choices page.

• EEA, UK, and Swiss customers: You’ll see a cookie banner when visiting our Site that lets you manage consent for personalization and advertising cookies. You can update preferences anytime.

For details on how Shopify protects personal data, see Shopify’s Consumer Privacy Policy.

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How We Share Information

We may disclose personal information in limited circumstances:

• With vendors and service providers (payment, shipping, IT, analytics, etc.)

• With Shopify and advertising partners, to improve services and marketing

• When you direct us to (e.g., sharing reviews, social integrations)

• Within our company or affiliates for business purposes

• In connection with a legal requirement, business transfer, or protection of rights

We do not use or disclose sensitive personal information to infer characteristics about you.

We may “sell” or “share” personal information (as defined under applicable law) for marketing purposes. You may opt out at any time.

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Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information

• Receive a copy of your information (“portability”)

• Opt out of sale, sharing, or targeted advertising

• Limit use of sensitive personal information

• Restrict or withdraw consent for certain processing activities

You can exercise these rights via the Site, through the Your Privacy Choices page, or by emailing us at hello@havenhausco.com. We will not discriminate against you for exercising your rights.

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Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe we’ve collected such information, please contact us and we will delete it.

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Security & Retention

We use industry-standard measures to protect your data, though no system is completely secure. We keep personal information only as long as necessary for business, legal, and contractual obligations.

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International Users

Your data may be processed outside your country, including in the United States. Where required, we use lawful transfer mechanisms (such as Standard Contractual Clauses) to protect your information.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: hello@havenhausco.com